Customer Service Policy

At Fenty Beauty, we believe exceptional customer service is as essential as our products. We’re committed to ensuring your experience with us is seamless, supportive, and satisfying—from browsing to post-purchase. Below is our promise to you.

1. Our Commitment to You

We strive to provide:

  • Prompt, respectful, and knowledgeable assistance
  • Transparent communication about your orders, products, and policies
  • Fair solutions to any issues that arise
  • A supportive team that values your feedback

2. How to Reach Us

You can contact our customer service team through:

  • Email: [email protected] (our primary channel)
  • Response time: We aim to reply to all inquiries within 24-48 business hours. During peak periods (sales, new launches), this may extend slightly, but we’ll always prioritize urgent matters.

3. What We Can Assist With

Our team is here to help with:

  • Order tracking and delivery updates
  • Questions about product ingredients, usage, or availability
  • Initiating returns, exchanges, or refunds (per our Refund Policy)
  • Address changes or order modifications (within 24 hours of purchase)
  • Technical issues with our website or account access
  • Feedback, suggestions, or concerns about your experience

4. How We Resolve Issues

If you encounter a problem:

  1. Contact us with details (order number, photos, or specific concerns) to help us assist you quickly.
  2. Our team will review your inquiry and propose a solution aligned with our policies.
  3. We’ll follow up to ensure your issue is resolved to your satisfaction.

We handle each case individually and aim to find fair resolutions that honor our commitment to quality service.

5. Feedback and Improvement

Your thoughts matter. We actively review customer feedback to:

  • Improve our products and services
  • Address recurring issues
  • Enhance our website and shopping experience

Whether it’s praise or constructive criticism, we welcome your input at [email protected].

6. Accessibility

We’re committed to making our customer service accessible to all. If you require assistance in a specific format or have accessibility needs, please let us know, and we’ll accommodate you to the best of our ability.

Thank you for choosing Fenty Beauty. We’re proud to be part of your beauty journey and look forward to serving you.